Terms and conditions
At Zenjo we are committed to making your shopping experience convenient, simple and totally secure.
Ordering Martial Arts Supplies Products
By placing an order on the Zenjo website you agree to and accept the terms and prices specified in this web site. The price may include delivery and other applicable charges which are stated during the ordering or checkout process. There may be occasions where we have to decline orders for any reason, including, the unavailability of any product, an error in the price, or the product description, or image posted on this web site, or an error in your order. If a particular product is temporarily unavailable, we will contact you, and inform you of the estimated date of availability and deliver the product when it is available or give you the option to cancel the sale. Your contract with Zenjo will begin when you have fully paid for your order and provides confirmation that your order has been accepted. Confirmation will be sent via email to the email address you have specified. By creating an account with Zenjo you agree to receiving electronic communications from Zenjo from time to time. These communications may include: account status updates, order status updates and other information relating to the service. For details of our privacy policy, click here.
Stock Availability
We attempt to keep good stocks of all our products on hand or through our suppliers, however occasionally we may be out of stock of a particular item briefly and in times of unexpected heavy demand. Zenjo makes every effort practical to ensure that delivery timeframes are prompt but we are unable to accept liability for any loss or damage directly or indirectly arising out of, or in connection with, any delay or failure to deliver within the estimated time frame. If however for any reason, dispatch of goods has not occurred within 14 days from your order date, you may elect to treat the failure to deliver as a termination of the contract between you and Zenjo. In such an event Zenjo will refund any payment due to you in respect of that particular order.
Payment
Zenjo accepts payment via credit cards and eftpos using Stripe and PayClip through BNZ Bank, Afterpay, PayPal, funds transfer via bank direct credit, cash or cheque (conditions apply). For more information click here: Zenjo Purchasing Information .
The name that will appear on your statement will be Zenjo Ltd.
Your account will be charged in your local currency. For example, in New Zealand you will be charged in New Zealand Dollars (NZD).
Abandoned Carts, Discounts, Coupons, Vouchers or Special Offers
Any Abandoned Carts, Discounts, Coupons, Vouchers or Special Offers exclude UMAB Breakboards, Floor mats, clearance, sale or any other specified items. These offers are not applicable to the Club or Family discount programmes. They cannot be used in conjunction with any other special site-wide sales unless expressly approved. If you receive an extra discount, you will be contacted by a Zenjo team member and the sale will not proceed with the added extra discount.
Sales
Any site-wide sales do NOT apply if you are already in the Club or Family discount programme. If you do enter the coupon code and receive an discount, you will be contacted by a Zenjo team member and the sale will not proceed with the added extra discount.
Refunds
If you change your mind after you have purchased or purchase accidentally we will refund your credit card account with a full refund (excluding shipping/credit card fees).
Pricing
All prices are in $NZD and include GST (15%). All prices are correct at time of publication; however we reserve the right to alter prices for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.
Delivery
Orders will be dispatched upon payment usually within 24 hours depending upon stock availability (see above). Typical delivery times vary between 1-day and 3-days depending on delivery location. Rural deliveries will take longer as they often require a local sub-contractor. A 'shipment' email is sent at the time of dispatch containing relevant delivery information.
Terms and Conditions of Sale
By accessing, browsing or purchasing using this site, you acknowledge and agree to our terms, conditions and any relevant disclaimers. Zenjo reserves the right to change any or all of the information contained in these terms or conditions at any time. Zenjo reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders at their sole discretion. Any orders cancelled by Zenjo but paid for, will receive a full refund. Other refunds will be given at the discretion of company management.
Disclaimer
When viewing the pages of this website, you acknowledge that you have read and accepted the following disclaimer. The information on this website is provided for general information only. Zenjo has provided this information for the benefit of users in good faith and with all reasonable care. Errors and omissions in this information may occur and Zenjo does not accept any liability for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on the Zenjo website.
Zenjo Ltd reserve the right to change these Terms and Conditions without notice.